Privacy Policy
Last updated: January 21, 2025
This Privacy Policy describes how Coastwood Commercial (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from coastwoodcommercial.co.nz (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" refers to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we collect about you depend on how you interact with our Site and use our Services. "Personal information" refers to information that identifies, relates to, describes, or can be associated with you.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
- Contact details including your name, address, phone number, and email.
- Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information including your username, password, security questions, and other information used for account security purposes.
- Customer support information including any details you provide when contacting us.
Information We Collect about Your Usage
We may also automatically collect certain information about your interaction with the Services ("Usage Data"). This may include device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services, using cookies, pixels, and similar technologies.
Information We Obtain from Third Parties
We may obtain information from third parties, such as vendors, service providers, and payment processors, who may collect information on our behalf.
How We Use Your Personal Information
- Providing Products and Services: We use your personal information to fulfill orders, process payments, manage your account, and arrange for shipping.
- Marketing and Advertising: We may use your personal information for marketing and promotional purposes, such as sending you communications related to products, services, or special offers.
- Security and Fraud Prevention: We use your personal information to detect and prevent fraud and unauthorized activities.
- Communicating with You and Service Improvement: We use your personal information to respond to customer inquiries, improve our services, and maintain business relationships.
Cookies
Like many websites, we use cookies to improve your experience and help personalize the Services. For more details, see Shopify’s Cookie Policy. You can choose to block or reject cookies through your browser settings, but this may negatively affect your user experience.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for contract fulfillment purposes or other legitimate business reasons. This may include:
- Vendors or service providers (e.g., payment processing, fulfillment, IT management, etc.).
- Business and marketing partners.
- Affiliates within our corporate group.
We do not use or disclose sensitive personal information without your consent.
Third Party Websites and Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites, and we encourage you to review their privacy policies.
Children's Data
The Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of 16.
Security and Retention of Your Information
We take industry-standard measures to protect your personal information, though no security measures are completely infallible. We retain personal information for as long as necessary to provide Services or comply with legal obligations.
Your Rights
Depending on where you live, you may have certain rights concerning your personal information, such as the right to access, delete, or correct inaccurate data. You can manage marketing communications via the unsubscribe option in emails.
Complaints
If you have concerns about how we handle your personal information, please contact us. If you're unsatisfied with our response, you may lodge a complaint with your local data protection authority.
International Users
Your personal information may be processed outside your country of residence. If transferred from the EU, we rely on appropriate safeguards like Standard Contractual Clauses.
Contact
For questions regarding this Privacy Policy or to exercise any rights, please contact sales@coastwoodcommercial.co.nz
